Frequently Asked Questions

Find answers to common questions about our UAE email services, pricing, setup, and support.

Getting Started

What is included with my UAE email address?

Every UAE email includes full Google Workspace access (Gmail, Drive, Meet, Calendar, Docs, Sheets), 2TB of cloud storage, Gemini AI assistant, enterprise-grade security, and 24/7 customer support.

How quickly will my email be activated?

Activation is typically instant. As soon as your payment is processed, you will receive your login credentials via email.

How do I access my new email?

After purchase, you'll receive login credentials. Access your email through Gmail (mail.google.com) using your new UAE email address. You can also configure it in any email client.

Can I use my UAE email with Gmail, Outlook, or other apps?

Yes! Your UAE email is powered by Google Workspace, so it works natively with Gmail. You can also add it to Outlook, Apple Mail, Thunderbird, or any email client.

Pricing & Billing

Why are shorter usernames more expensive?

Shorter usernames (1-3 characters) are premium assets due to their extreme scarcity and high demand for brand recognition.

What is the pricing structure?

Pricing consists of a one-time setup fee (based on username length) plus monthly renewal. Setup fees range from AED 0 for 6+ characters to AED 50,000 for 1-character usernames.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment gateway.

What happens if I don't renew my subscription?

If your subscription expires, your email will be suspended after a 30-day grace period. After 90 days, the email address may be released.

Technical & Features

What domains are available?

We offer premium UAE domain extensions including @khalifa.ae and @aio.ae.

How much storage do I get?

Every account includes 2TB (2,000 GB) of cloud storage shared across Gmail, Google Drive, and Google Photos.

What is Gemini AI and how does it help?

Gemini AI is Google's advanced AI assistant built into your email. It can help you write emails, summarize long threads, and translate messages in 100+ languages.

Can I transfer my email to someone else?

Yes, ownership transfer is available through our support team. Contact support@uae.com to initiate a transfer request.

Support

How do I contact support?

You can reach our support team via email at support@uae.com, through the Help Center, or by submitting a support ticket from your dashboard.

What is your uptime guarantee?

We strive for 99.9% uptime, backed by Google's enterprise infrastructure.

Still Have Questions?

Our support team is here to help you with any questions or concerns.

Contact Support Email Us